Team Portal · public

IT Helpdesk

Open to employees and to trade partners working on site.

Your open tickets

TicketSubjectPriorityStatus
INC-4417Walk-in cooler alarm, refrigeration calloutP1Vendor dispatched
INC-4402KDS 2 intermittent freezeP2Awaiting parts
INC-4388Shared terminal PIN resetP3Resolved

Priority definitions

PriorityMeansResponse target
P1The store cannot take money15 minutes
P2Degraded, workaround exists4 hours
P3Everything else2 business days
🥤Ask Custard
Hi. I'm Custard, the Drink Domicile team assistant. Ask me about shifts, payroll, food safety, POS problems, or contractor site access.
Try: "my KDS screen is frozen" or "when do schedules post?"